At Wondergifts, we believe in providing you with flexibility and peace of mind when it comes to your Gift vouchers. Our Gift Voucher Exchange and Refund Policy is designed to ensure your satisfaction and a seamless gifting journey.
Voucher Exchange:
Your Wondergifts’ gift voucher opens up a world of possibilities.
- You can seamlessly exchange it for any other experience gift available on our website, provided it's of the same or lower price. Please remember you can make this exchange as long as your voucher remains valid.
- Want to upgrade to an experience of higher value? Simply cover the price difference. Remember, this exchange option is accessible only during your experience voucher's validity period. The new experience voucher you receive after the exchange will carry the same validity as your original voucher.
Refund Policy:
While we strive to offer unique experience gifts, we understand that circumstances might sometimes shift. In case the provision of your selected experience is no longer feasible or you decide not to opt for the exchange options outlined in our exchange section, rest assured; we're here to assist with a refund equivalent to the amount paid for the original experience voucher, excluding any associated packaging and delivery fees. The refund process directs the funds back to your initial payment method, ensuring a straightforward transaction.
30-Day Refund Policy: We offer a 30-day refund policy for all experience vouchers purchased through our website,www.wondergifts.com. This means you have up to 30 days from the date of purchase to request a refund, regardless of the reason. All refunds are processed within 5 – 7 business days.
Exceptions: In certain circumstances, exceptions to our 30-day refund policy may apply. If the experience is cancelled, rescheduled, or is no longer available at the time of booking, customers can request a refund even if it's after the initial 30-day period.
Eligibility Criteria: To be eligible for a refund, the experience voucher must be unused and unredeemed. Additionally, refunds are exclusive to the original payment card and cannot be processed via alternative payment methods. Experience vouchers procured through our website,www.wondergifts.com, follow this policy and cannot be returned or refunded via alternative means.
Your satisfaction and convenience remain our priority. Wondergifts aims to provide you with an enjoyable and hassle-free gifting experience. Feel free to explore our range of memorable experiences, knowing that your choices are backed by our flexible exchange and refund options.